Ubisense Support Goes Viral

Supporting our customers is a top priority at Ubisense and an area we’re always looking to improve. It became clear that many of our customers, whether new or existing, would often require refreshers with general setup and maintenance tasks but would not have access to remote desktop sessions for support. As with any phone support experience, the calls can sometimes be long and technically difficult for both the customer and the support engineer because neither party can visually see the setup.

In an attempt to both reduce support calls and to impart more knowledge to the customer, the US support team has begun developing short instructional videos on such topics as software installation, hardware installation, calibration, etc. such that customer can view specific topics at their own pace and visually see the required steps for the particular task. Many times we find that our customers overlook a very small step during setup and configuration of the Ubisense system and the videos allow them to go step by step through an entire setup with screen shots, live examples, and tips on how to accomplish key tasks. The feedback thus far has been very encouraging and more video training tutorials are currently in the works.

Please visit our support channel at http://www.youtube.com/user/UbisenseSupport and make sure to register as a user so that you can be updated as more videos become available.


Author: Chris Doernbrack, Applications Engineer, Denver Office